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ING is increasingly using the Internet to deliver customer services. When the company decided to launch a new online application for advisers to manage group risk insurance applications, it needed to ensure confidential medical and financial customer data was protected from unauthorised access. ING deployed a CA Identity & Access Management solution, which is used to authenticate the 2,000 insurance advisers that use the application. Through a combination of user-based controls, role-based access and detailed logs, the company has been able to simplify identity management and ensure regulatory compliance.
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