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Improving the way public services are conceived and delivered is the perennial challenge of politics. More and more, governments are turning to technology to make public services accessible and citizen-centric in order to improve public policy outcomes. Yet technology is only one of the means to advance policy goals and its adoption does not guarantee success. However, when technology is embedded in the right reform package, with complementary efforts by all stakeholders, its transformative potential is unlimited. The Microsoft Partnerships for Technology Access (PTA) initiative takes this ecosystem approach, forming Public-Private Partnerships (PPPs) to help governments optimize IT investments to achieve public policy priorities and empower citizens.
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