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The municipality of Cascais is part of the Lisbon Metropolitan Area, and manages a total of six counties with over 170,000 inhabitants. The municipality needed an efficient, geographically dispersed solution to interact with local residents, but capable of being a One Stop Shop for citizens' municipal relations. The One Stop Shop concept revolutionised the Cascais City Councils internal processes, allowing citizens to access customer service in person and through alternative channels, such as telephone and the Internet.
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