Software

Insurance Company Expects to Cut Rework Time in Half, Improves Customer Satisfaction

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Executive Summary

The Dutch insurance company Achmea wanted to improve efficiency and customer satisfaction. Developers often had to rebuild applications that did not meet customer requirements, and it was difficult to estimate costs and timelines. To improve control and visibility, Achmea is implementing an application lifecycle management solution based on Microsoft Visual Studio Team Foundation Server 2010. The new solution can be used for all stages of the project lifecycle, which will improve workflow for more employees. Achmea can ensure traceability from requirements to the finished product and can estimate costs and schedules more accurately, so customers are happier. And by improving project management, Achmea expects to cut rework time in half for all of its projects.

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