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Unum's more than 2,000 insurance products are supported by roughly 60 legacy systems that were never intended to coexist or communicate. This fragmentation made it difficult for the insurance leader to serve its small business customers, who prefer a simple way to assess, purchase, and administers key benefits like life and disability plans. To integrate its various offerings and transition from a product-centric business model to a customer-centric model, Unum implemented a service-oriented architecture using several Microsoft technologies. The solution, known as Simply Unum, has been transformational for the company and its small business clientele.
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