Networking Investigate

Insurance Service Provider Boosts Value of Information Assets With New CMS Tool

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Executive Summary

The National Council on Compensation Insurance, Inc. (NCCI) offers workers compensation insurance information on its custom-built Web portal. However, manual content management processes that required IT involvement hindered NCCI employees' ability to update content on the portal and keep up with archiving old data. Also, an outdated tool negatively impacted search results. To improve content management for employees and the search experience for any site visitor, NCCI migrated its Web portal to Microsoft Office SharePoint Server 2007 and used its Web content management and integrated search capabilities. Now employees use Office SharePoint Server 2007 workflows to control content lifecycles, maintaining a pared-down site with timely information that serves visitors who perform more than 800 daily searches.

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