Intelligent Call Routing Over IP Boosts Efficiency Levels for Police Force

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Executive Summary

Humberside Police needed to improve call handling through a stable call centre platform. Humberside deployed a new IP contact centre across two sites, with the Nortel Contact Center acting as a front-end switchboard. Two Nortel Communication Server 1000s and two Nortel Contact Center Manager Servers delivered this functionality to call handling staff, using Nortel IP Phones 2004 and Nortel IP Phones 1140.

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