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Fujitsu Services is a leading European IT services company with an annual turnover of ?2.46 billion and over 19,000 employees across 20 countries. Fujitsu wanted to improve the economies of scale it generated in the provision of IT hardware. Fujitsu also recognised that its customers typically did not just order a PC or server, but usually wanted an associated service, such as an engineer to undertake the installation. While Fujitsu did already operate an intranet-based services procurement catalogue, called FSCat, it was used mostly to manage IMACs, was not directly accessible by customers and had no integrated links to the service providers. The solution developed by Fujitsu was SourceIT, an e-Commerce system that is highly efficient, accurate and reliable.
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