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Rushmoor Borough Council wanted to upgrade its existing data infrastructure with new Voice over IP (VoIP) technology to meet the Council's ICT strategic objectives, improve efficiency and enhance service for local residents. Rushmoor deployed a cost-effective, scalable and easy-to-manage IP telephony solution, to increase efficiency and service capability. Based on the Nortel Communication Server 1000, it includes the Nortel Contact Center 6.0, a Nortel CallPilot Unified Messaging system, Nortel Ethernet Routing Switch 1600s and Ethernet Switch 47024T-PWR, the Nortel Enterprise Network Management portfolio, Nortel IP Phone 2002s and 2004s, plus Nortel Business Communications Manager 50s at three remote sites configured to function as Survivable Remote Gateways using Nortel's SRG Software.
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