Iride Energia Improves Customer Service With Workforce Automation Solution

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Executive Summary

Iride Energia wanted to increase efficiency of local maintenance teams by introducing a wireless system operating both online and offline and cut intervention times in emergency situations, which were often delayed by slow communications. The challenge was to improve management processes, particularly in reporting results and implement a system capable of integrating back-end tools, simply and transparently. Iride Energia worked with Oracle Partner Reply to implement a mobile workforce automation solution based on Oracle Database Lite, allowing 70 maintenance teams to view, accept, activate, report on tasks and update the central system in real time as well as permitted mobile devices use with or without a telephone connection, automatically synchronizing information with the central system whenever a connection was available.

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