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Irish Social Services Web Portal Wins Accessibility Award, Boosts Traffic 50 Percent

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Executive Summary

The Department of Social and Family Affairs in Ireland promotes a caring society by providing income and other supports to enable active participation in society, promote social inclusion, and support families. It wanted to use the reach and immediacy of Internet communications to raise public awareness of its mandate and provide secure e-government services. To accomplish these goals, the Department had to upgrade its HTML-based Web site and streamline its content publication processes. It chose Microsoft Office SharePoint Server 2007 to support its portal and launched www.welfare.ie to immediate acclaim. The site boasts 50 percent more content, improved search, intuitive navigation, and new online services. It won an Irish eGovernment accessibility award.

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