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The extensive Merger and Acquisition (M&A) activities that built Graphic Packaging International (GPI) into an industry leader also left them with diverse IT challenges. GPI knew that without careful planning, well-honed expertise, and focused execution, these technology projects could easily fail which would put business continuity at risk, cut into the bottom line, and jeopardize customer service. Using centralized best practices and IT Infrastructure Library (ITIL)-based service desk and management operations, the team established full IT infrastructure capabilities at the PTC, a worldclass, multiclient data center facility with 24x7x365 manned physical security, redundant network connectivity and power, UPS, and back-up power generation.
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