Web Development

IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance

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Executive Summary

TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workstations to 500 workstations and 40 servers, mostly located in the Denver metro area. Since TLH owner Todd Herbic acts as the primary "IT Department" for most of these clients, he has to be able to troubleshoot issues quickly and effectively in order to keep up with the customers' demands. After doing some research into remote desktop access as a way to save time, TLH evaluated NetworkStreaming (now Bomgar), LogMeIn Rescue, GoToMyPC, and Linktivity, choosing Linktivity because of cost considerations. In early 2007 Bomgar released the B100, an appliance tailored to the needs of the independent IT consultant, and the company wasted no time in replacing Linktivity.

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