Data Management

IT Consultants Bolster Customer-Centric Culture by Deploying Online CRM Solution

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Executive Summary

Champion Solutions Group is an independent IT solutions provider focused on cloud and virtualization services as well as data management solutions that reduce costs, increase productivity, and mitigate risks. When an evaluation of sales practices revealed that employees were avoiding using the company's Oracle Siebel system, Champion's leaders decided to look for an alternative. After evaluating Salesforce.com and SugarCRM, the company chose Microsoft Dynamics CRM Online and used the switch as an opportunity to refine its teamwork approach. Now, every employee has access to a single repository of customer information in an easy-to-use system, which helps it improve relationships with clients and prospects. Champion also benefits from a solution that its IT team can easily customize to meet its growth goals.

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