IT Firm Reduces IT Work by a Week a Month, Improves Customer Service With Automation
Seven-Winds has long depended on Microsoft System Center data center solutions to monitor. However, applying security updates, creating customer reports, and performing low-level IT tasks consumed time that could be spent on billable service. To automate these and other tasks, Seven-Winds decided to upgrade to System Center 2012. It uses System Center to automate up to a week's worth of manual tasks each month. This frees technicians to focus on higher-value work and ensures that customer computers are updated more consistently and with fewer errors. Seven-Winds can now expand its business without adding staff and can produce reports that show customers what it is doing to keep their systems running. Seven-Winds also plans to provide private cloud consulting to enterprise customers.