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For 30 years, Information Technology, Inc. (ITI), a subsidiary of Fiserv, Inc., has provided technology solutions for the banking industry, where security is of paramount importance to the company's bank clients and their customers. For ITI's new service offering to be most effective, however, a solution would be needed that could essentially "Virtualize" the company's staff, ensuring greater productivity and use of company resources. After an extensive evaluation process, ITI selected Bomgar's appliance-based remote support software as the foundation for its vTrips - a service designed to decrease the number of onsite client visits - eliminating the cost and productivity issues caused by travel.
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