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Discussed in this case study is Microsoft Gold Certified Partner Jamison West Consulting Services (JWCS) that provides a range of technical set-up and support services to various business organizations. JWCS is an IT services firm that offers managed IT services, back-up designs, disaster recovery, and communication and network planning for small business organizations. This company relies on efficient task management that provides IT management services to its clients. Due to the inefficiency of its productivity software, JWCS needed a solution to provide collaboration and communication capabilities, greater accessibility, faster computing, and higher efficiency to its clients. This paper talks about Microsoft Office 2010 suites that provide the company with computing speed and efficiency. The software solution gave the company advantage of e-mail management, collaboration, and presentation capabilities. It allows employees to modernize presentations to clients, simplify access to e-mail and voice mail, and also makes internal accounting and record keeping easy and simple. This paper mentions various benefits of using Office 2010 such as improved internal collaboration, heightened client communication, and easy-to-teach technology. This solution provides timesaving tools to the organizations. The software discussed in the paper has given employee output a professional appearance and has changed the way these IT companies do business by increasing efficiency and productivity and saving time.
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