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Using advanced techniques, IBM solutions with case management capabilities are helping J.B. Hunt achieve its goal to transform the way driver detention events are captured, administered and invoiced so that staff can optimize revenue from each delivery. Manually managing tens of thousands of documents increased operational costs and affected staff's ability to accurately bill clients for services. Using advanced techniques, IBM solutions with case management capabilities enable staff to approach each delivery as a distinct case and track, assess and bill delays and other exceptions based on the terms of each client's contracts.
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