Software

JM Family Improves Customer Service and Employee Productivity

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Executive Summary

JM Family improves process efficiency and accuracy to realize approximately $202,000 in annual projected savings and eliminate annual printing of 168,000 pages when it implements IBM software with case management capabilities. JM Family wanted to enable service associates to access all relevant information regarding a customer's case and provide a quick and certain answer regardless of where the loan/lease servicing request is initiated. IBM software with case management capabilities delivered the framework to help ensure the right information is available for case progression and resolution where needed.

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