Enterprise Software

Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online

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Executive Summary

1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will collect data that executives can use for business intelligence, and a workflow library will be offered to franchisees to enhance their success.

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