Data Management

Kansas Elks Training Center for the Handicapped (KETCH): Nonprofit Halves Help-Desk Calls, Boosts Efficiency With New Server Solution

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Executive Summary

The Kansas Elks Training Center for the Handicapped (KETCH) needed to upgrade its IT infrastructure to improve efficiency and better serve its constituents. By deploying Windows Essential Business Server 2008, the nonprofit has reduced its help-desk call volume by 50 percent and time spent resolving IT issues by more than 25 percent. The organization is also better equipped to safeguard its data, and has significantly increased the productivity and workplace satisfaction of its remote employees. With Windows Essential Business Server 2008, KETCH has reduced management chores, freed up time for strategic work, cut costs, and improved users' experience.

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