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KCOM Group: Communications Firm Transforms Business Culture With Collaboration Framework

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Executive Summary

As the KCOM Group has grown from a regional telephone carrier into a national information services organisation, it wanted to make it easier for employees to work together and share knowledge across geographic and business boundaries. To enhance its effectiveness, reduce costs, and establish market leadership, the KCOM Group wanted to develop an integrated knowledge management, unified communications, and business intelligence framework. To move the company forward and optimise its existing IT infrastructure, the KCOM Group deployed a suite of Microsoft messaging, collaboration, and management solutions, such as Microsoft SharePoint Server 2010, Microsoft Exchange Server 2010, Microsoft Lync 2010, and Hyper-V virtualisation technology. Now KCOM Group has reduced costs, promoted cross-unit collaboration, transformed its business culture, and developed powerful competitive advantages.

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