Collaboration

Kentucky Community and Technical College System: Reduced Email Administration Frees College System to Deploy Rich Messaging Services

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Executive Summary

Kentucky Community and Technical College System (KCTCS) offers classroom and online learning to more than 108,000 people across the state. To help its small IT staff manage a growing number of email accounts and to give students more flexibility, KCTCS upgraded to Microsoft Exchange Server 2010 with Service Pack 1. Simplified management tools help the two IT staff members reduce the time they spend on tasks such as provisioning users, tracking messages, and performing backups. As a result, they have been able to deploy new services, including Exchange Server 2010 Unified Messaging. Now employees use capabilities such as previewing a text version of their voice-mail messages. Users can also access their email from more web browsers.

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