Data Management

KPIT Cummins Reduces IT Support Overhead by 25 Percent

Date Added: Aug 2010
Format: PDF

KPIT Cummins provides product engineering solutions, enterprise IT and business process outsourcing services to help organisations enhance their competitive advantage. To safeguard customer Relationships and revenues, KPIT Cummins needs to provide responsive IT support services. However, without adequate information, it was difficult to provide consistent service levels. CA Service Desk Manager facilitates self-service IT support for 5000-plus employees. The solution is integrated with asset management and IT monitoring tools to enable seamless support.