Mobility

KPN Business Process Outsourcing

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Executive Summary

KPN is the leading telecommunications and Information and Communication Technology (ICT) service provider in the Netherlands, offering wireline and wireless telephony, Internet and TV to consumers, as well as end-to-end telecom and ICT services to business customers. KPN serves more than 35 million customers, has18 000 employees in the Netherlands and 9 000 internationally. KPN analyzed its options for building higher-bandwidth networks and upgrading its operations support systems, while concurrently maintaining its legacy networks and offerings. The company identified an opportunity to achieve better focus on the new required developments by outsourcing some of its legacy network operational requirements to Accenture, in particular, its narrowband service.

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