Business Intelligence

KPN Delivers Customer Intelligence Faster and at Reduced Cost With TIBCO Spotfire Enterprise Analytics Platform

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Executive Summary

KPN is the leading telecommunications and ICT service provider in The Netherlands, offering wireline and internet and TV to consumers, and end-to-end telecommunications. CI used to edits the data either directly in the database or via its statistical modeling software. Results of these analyses are distributed in the form of reports via PowerPoint or Excel. An attempt to automate the report-creation process within the IT department proved too costly and too time consuming. A Spotfire pilot was undertaken by KPN. The users were impressed with Spotfire software's graphical report dissemination options that include distributing reports via PowerPoint and PDFs, as well as over the Web. Finally, with the ability to generate several reports in a matter of minutes

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