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KPN Monitors Service Quality With SAP BusinessObjects XI Solutions

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Executive Summary

With 2007 revenues of ?3.6 billion, Royal KPN N.V. is the leading telecommunications and Information Communication Technology (ICT) service provider in the Netherlands, serving more than 35 million customers in the Netherlands, Germany, and Belgium. KPN wanted to provide service to more than 35 million international customers also they wanted to accommodate calls from customers on fixed lines, on the mobile network, and in temporary roaming circumstances. To solve these problems KPN chose SAP. KPN then analyzes the problem using SAP BusinessObjects XI solutions. In total, 25 people at KPN use the solutions to extract CDR (Call Detail Record) information from the database.

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