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This large insurance provider is a Fortune 500 Company and the leading writer of voluntary insurance coverage marketed at the work site in the United States. Today, they insure more than 40 million people at more than 300,000 payroll accounts. There are two principles at the core of their business strategy - to continually design new policies to help fill the gaps in the existing primary insurance coverage of U.S. consumers; and to grow the network of sales associates and coordinators distributing and servicing their policies. With such a large customer base, product portfolio and distribution network, there are many different processes that must be managed, monitored and constantly improved.
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