Law Firm Could Regain 10,000 Billable Hours Annually With Unified Communications
Goodmans LLP is a Canadian law firm that serves both businesses and individual clients. Goodmans deployed Microsoft Office Communications Server 2007 R2, Microsoft Office Communicator 2007, and Microsoft Exchange Server 2007, but the firm also wanted an automated time-tracking tool for phone calls. Navantis, a Microsoft Gold Certified Partner, worked with Goodmans to design and deploy CallTracker, an Office Communications Server 2007 R2 add-in. Now, Goodmans can proceed with its planned rollout of Office Communications Server 2007 R2 telephony features, extending the life of its Nortel Private Branch Exchange system. The company expects reduced teleconferencing costs, improved work-life balance for lawyers, and easier internal training. Navantis CallTracker is projected to help Goodmans recoup as many as 10,000 unbilled hours annually.