Telcos

Leading European Telecoms Operator

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Executive Summary

The company provides high-quality fixed and mobile telephony, Internet and digital television services and products, and is an all-round provider of ICT services for consumers. It also provides an array of innovative and reliable services for business customers, including telephony, Internet and data traffic/management through to the management of ICT services. In 2006, the client decided to focus more closely on its primary markets and core business. For supporting processes including IT, it chose to move towards increased business process outsourcing and build a central IT organization. There are now seven test lines in four locations, on customer site, offsite and offshore, with over 160 Sogeti testers.

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