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U.S. Xpress is a Tennessee-based truckload carrier with a reputation for delivering excellent customer service and using innovative technology to do so. In the mid-2000s, the company deployed an in-cab solution that automates engine diagnostics and provides communication, navigation, and training-video presentation capabilities. The solution was so successful that U.S. Xpress decided to expand its effectiveness by redesigning the user interface using Windows Presentation Foundation (WPF) and other rich-client technologies from Microsoft. Having deployed the new version of its solution to roughly half of its 4,600-truck fleet, the company anticipates that the enhancements will help it boost the productivity of key employees, retain skilled drivers in this high-turnover industry, enhance safety management, and significantly reduce IT costs.
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