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Lender Saves Money and Improves Customer Service

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Executive Summary

International Personal Finance is a leading international home credit business serving 2.4 million customers and operating under the Provident brand in six markets. Their challenges are to reduce telephony costs, streamline operations and improve customer relations. They chose Cisco to overcome these challenges. Unified communications and collaboration suite hosted in virtual contact center based on Cisco Unified Communications Manager and Cisco UCS servers. The results of deploying Cisco were Operator waiting times reduced by 86 percent, number of data centers halved, reducing costs by 24 percent and 21 percent reduction in outbound calling and travel costs.

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