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Lewisham Borough Council wanted to improve collection rates for unpaid debts ranging from refuse collection charges to commercial rent shortfalls and increase collections efficiency through consistent and proactive recovery strategies while ensuring that the methods adopted are appropriate for each type of debt and customer. The challenge was to leverage technology to manage collection processes more cost effectively, in line with the recommendations of the Gershon Efficiency Statement and the Council's Best Value review. Lewisham Borough Council implemented Oracle Advanced Collections, a suite of automated collections tools integrated with Oracle Accounts Receivable that streamline and automate debt recovery as well as replaced disparate, spreadsheet-based processes used by agents in different directorates with Oracle Advanced Collections to standardize debt collection strategies across the council.
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