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Vice President of Operations Planning for RTG, approached Lexmark with the problem his business was facing, he wanted a solution that would provide a profound impact. RTG was bogged down by paperwork. While the hardcopy documents were being processed at the holding companies, RTG had difficulty disputing write-offs without its own online documents. The Lexmark solution centers on creating an electronic version of the documents that customers fill out in order to purchase furniture on credit.
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