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A globally leading developer, manufacturer and marketer of medical devices was seeking ways to streamline its HR function, processes, and technologies that were faced with concerns of high costs and inefficiencies. The HR model detracted from the company's ability to integrate acquisitions and lacked the scalability to support growth plans. It needed a solution that would allow the company to reach decisions about the selection, implementation and operation of a leading practice HR Service Delivery Model. Guiding principles included service quality, operational efficiency, timeliness, cultural fit, scalability and cost. To achieve its goals, it engaged Deloitte Consulting LLP's for assistance in helping develop and implement a new Human Resources (HR) Service Delivery Model based on industry-leading practices that facilitated their business and HR strategies, while simultaneously helping reduce costs and improve the operational efficiency of the HR function. The Deloitte Consulting team developed a comprehensive baseline of the current cost to deliver HR services, considered the estimated cost advantages/disadvantages of implementing a new HR Service Delivery Model, and provided data to help the company decide whether or not to pursue the new HR Service Delivery Model. Also, for reducing costs while increasing efficiencies and value, the company decided to redesign its HR Service Delivery Model and to outsource non-strategic, transactional processes and supporting technologies. Deloitte Consulting helped define the scope of HR services to outsource and help develop a high-level view of the retained HR function.
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