Channel Investigate

Logistics ISV Gains Agility in Supply Chain Industry With Support Service

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Executive Summary

Like Vera Bradley, many Manhattan Associates customers operate in highly competitive market segments, facing constant pressure to improve their logistics processes and reduce their supply and logistics costs. To continue meeting its customers' expanding business needs, the company needed an efficient way to regularly upgrade and enhance Manhattan ILS. To guide its use of the Microsoft technology platform, Manhattan Associates engaged in Microsoft Services Partner Advantage, which includes service management, problem-resolution support, proactive development consulting and workshops, and online information resources. The Partner Advantage program gives Manhattan Associates a direct support relationship with Microsoft that keeps Manhattan ILS optimized to meet customer needs while reducing development and support costs.

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