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London Life Insurance needed to move quickly after it acquired Prudential Insurance Company's entire Canadian business operations near the end of 1996. London Life wanted to welcome its new client base and maintain its reputation for providing outstanding customer service. To do so, they required a new document composition solution to keep pace with its expanding business. Pitney Bowes Business Insight's DOC1 solution allowed London Life to have flexibility in making changes to their customer documents, without affecting the look of the document entirely. Doing so allowed improvements in customer service to be realized while remaining focused on expansion.
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