Channel Investigate

Loomis Gains Real-Time Visibility Into Customer Data, From Sales Through Fulfillment, to Customer Service

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Executive Summary

Loomis wanted to reduce response times and provide customers with real-time information about Loomis' cash logistics services, including secure transport, cash and check processing, and smart safes and improve service levels and convenience by establishing an around-the-clock, single point of contact for customer inquiries and information about products, including Virtual Vault and SafePoint "Smart safes". The challenge was to streamline business processes for sales, fulfillment, billing, and customer service Provide employees with up-to-date information on their assigned tasks, even while working in the field. Loomis reduced "Proof of delivery" time from two-to three-days to seconds by deploying a multichannel customer care center.

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