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Helsinki-based Luottokunta manages most of the credit card payments made in Finland. Luottokunta needed a technology that underscored its presence as a leader in the payments market in Finland. In 2010, it deployed a BookIT iSMS solution that integrates patented technology with Microsoft Dynamics CRM to deliver an interactive text message fraud prevention service. An increasing amount of cardholders now confirm their payments immediately by text message, enhancing fraud prevention operations and potentially saving millions of euros every year. With the new system, Luottokunta has cut its fraud prevention administrative costs, while increasing customer satisfaction.
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