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HTP's had recently met a challenge to provide an IT solution that captured technical support information. To optimize its capabilities, they need to find a solution that would efficiently log calls and be flexible. A requirement of the new solution was that it provide options for customers to access and submit data via the Web. To set up the system and customize it for HTP's specific needs, they called on an account executive from Mainline Information Systems. Mainline expertise provided a professional services to customize Salesforce.com including "Service Cloud" application and salesforce.com's Force.com platform. The solution was easier and less expensive to implement which facilitated HTP website customer access for product warranty information, customers can track their own activity 24/7 and easy and cost-effective implementation.
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