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The major telecom provider's IT systems were inflexible and tightly-coupled. Costs were too high, as were rates of errors, escalations and inconsistencies. The inability to support new business needs and business process improvement was adversely impacting the company's ability to attract and retain customers. The major telecom provider implemented webMethods Business Process Management Suite (BPMS) to automate ISDN and IP-VPN product line business processes, emphasizing maximum reusability and long-term flexibility. The solution enabled seamless integration of interfaces, standardized workflows and user-friendly order management.
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