Networking

Major Internet Provider Speeds Up DSL Service

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Executive Summary

A large telecom company had amassed a portfolio of five contact center outsourcing vendors. Following a thorough review of performance, capability, and pricing, Telvista was selected to continue handling DSL technical support for this client's customers. Telvista created a highly dependable and repeatable process for bringing new agents up to speed on complex DSL technical support issues. The client appreciated Telvista's proactive approach to delivering service and managing change. They were also impressed by the quality of Telvista's support team. They slashed their costs by 44.5% with better service levels than were delivered in the US.

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