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Bosera is a large financial services firm in China, with 6 offices located throughout the country. Bosera wanted to help employees to communicate and collaborate efficiently so they could improve customer service and drive business agility. It achieved these goals by deploying a Microsoft communications solution that the workforce used for presence information, instant messaging, web conferencing, and enterprise voice capabilities. To improve staff productivity even more, Bosera deployed Microsoft Lync Server 2010, the latest communications solution from Microsoft. Bosera employees gain seamless access to all Lync Server 2010 technologies using the Microsoft Lync 2010 client, and IT staffers can use centralized tools to save time managing the communications solution.
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