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ETSA Utilities is the electricity distribution business for the state of South Australia, delivering power via a distribution network to nearly 800,000 residential and business customers throughout the state. To deliver on its promises of maximum uptime, minimum service wait time and efficient service completion, ETSA Utilities needed to gain a more holistic view of workforce management across both its Field Services and Services divisions. ETSA Utilities deployed ClickSchedule workforce optimization software from ClickSoftware to help make the process more efficient, and field technicians more productive. ClickSchedule enables ETSA Utilities managers and schedulers to see both immediate and long-term jobs and consistently make smart decisions about prioritization, crew scheduling and fast response to emergencies.
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