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Manpower Reduces Costs by 15 Percent With Intelligent IT Support Services

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Executive Summary

Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection, training and consulting. To safeguard productivity, Manpower must respond quickly to IT problems reported by employees. However, the company's homegrown service desk tool lacked the functionality needed to achieve this goal. CA Service Desk Manager provides Manpower with an ITIL-aligned service management platform for tracking around 25,000 incidents a month. The solution provides metrics for problem analysis, which has reduced IT downtime.

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