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Manufacturing Firm Cuts Helpdesk Calls From 200 to Two by Desktop Standardisation

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Executive Summary

AfriSam is one of the largest construction material manufacturers in Southern Africa. Its administrative staff found it difficult to share files between departments due to disparity in versions of desktop software used across organisation. It was also challenging for the helpdesk staff to manage the high number of support calls, running at 200 per month. Working with Microsoft Licensing Partner Faritec, the company standardised its desktop environment with Microsoft Office Professional Plus 2007 - bought using a Microsoft Enterprise Agreement for volume licensing. As a result, with the new easy-to-use tools, staff can work more efficiently and the number of helpdesk calls has reduced to just two a month. Furthermore, a more suitable software licensing programme has helped company cut licensing costs by up to 20 per cent a year.

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