Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool

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Executive Summary

Antek HealthWare has been providing software solutions, including LabDAQ Laboratory Information Systems and DAQbilling Practice Management Software, to the healthcare industry since 1987. More than 40,000 physicians in the United States rely on Antek's technology to provide better patient care and better business management within the physician's office, clinics, and hospitals across the country. Antek has to be able to provide fast, effective support for its medical office software products, so Antek support reps must be able to transfer files for the delivery of customizations, updates, and quick fixes without having to physically visit the client's computer. Off late, after evaluating several remote control support solutions, Antek HealthWare simplified its remote support processes by implementing NetworkStreaming SupportDesk.

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