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Medtronic Expects to Cut Costs, Increase Availability With Unified Communications

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Executive Summary

Medtronic, the world's largest medical device innovator, began an initiative to standardize its communications infrastructure to increase efficiency. The company was using a third-party product to provide users with a message waiting indicator for voice mail, but the product was unable to scale to meet the company's needs. Medtronic also wanted to increase availability and improve privacy and security to align with federal regulations and partner requests. The company became an early adopter of Microsoft Exchange Server 2010 and plans to implement unified messaging in a phased rollout that aligns with the standardization of its phone system. As a result, Medtronic expects it will enrich communication and collaboration and provide its work force with greater mobility.

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