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Merck Serono International S.A. Integrates Disparate Systems and Improves Help Desk Services

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Executive Summary

Merck Serono International S.A. wanted to integrate the accounting systems from several locations worldwide and coordinate requests for assistance related to finance and distribution from locations. Merck Serono International S.A. organized a help desk service, providing 16,000 users in all Merck Serono locations with operations support, such as dispatching sales orders and correcting inaccurate accounting records as well as responded to help desk requests using Oracle E-Business Suite test environments, which are updated daily with production data.

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