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With 14,000 computers distributed among 132 schools, the Durham District School Board faced a big IT challenge, supporting a diverse inventory of computers located in classrooms, labs, and offices across the region. IT staff had been driving to individual schools to resolve application issues, delaying help-ticket response times and imposing significant travel costs. Durham sought a more efficient way of supporting users. After researching a variety of options, the school board selected Microsoft Application Virtualization, part of the Microsoft Desktop Optimization Pack (MDOP) for Software Assurance.
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